Now Live: Flux Multilingual, Conversational STT in 10 LanguagesLearn More](/content/learn/introducing-flux-multilingual/index.html)
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Flux: Voice Agents
Nova: Transcription
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Start a conversation. Flux detects the language and knows when you're done speaking. Flux supports: English, Spanish, German, French, Hindi, Russian, Portuguese, Japanese, Italian, Dutch
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ThaliaFeminine, English (US) 🇺🇸
OdysseusMasculine, English (US) 🇺🇸
HarmoniaFeminine, English (US) 🇺🇸
TheiaFeminine, English (AU) 🇦🇺
ElectraFemale, English (US) 🇺🇸
ArcasMasculine, English (US) 🇺🇸
AmaltheaFeminine, English (PH) 🇵🇭
HelenaFeminine, English (US) 🇺🇸
HyperionMasculine, English (AU) 🇦🇺
ApolloMasculine, English (US) 🇺🇸
LunaFeminine, English (US) 🇺🇸
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Thalia
Odysseus
Arcas
Andromeda
Electra
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Call Center: Customer Support:
SummarizationSentiment analysisIntent DetectionTopic detection
Summarization
Summary: The customer calls Wham to change their payment and asks if they can do it on the phone since their sub is about to renew. The agent takes down the customer's information and updates their card information, including billing address and expiration date. The call ends with the agent thanking the customer for calling.
Transcript Hi. Thank you so much for calling Wham. My name is Ali. How can I help you today? Hey. Just trying to change the payment info on the website. since my sub is about to renew. I was wondering if you could do it on the phone. Yeah. That shouldn't be a problem. Could I have your first and last name, please? Erin Shurtz, s c h e r t z. Alright. Thank you so much, Erin. Could I also have your phone number, please? 713-899 0745. Excellent. And I'm just going to verify with your security question really quick, if you don't mind. What street did you grow up on? Cypress Avenue. Okay. Excellent. Thank you so much. And I can just go ahead and update that card info for you. So first, what is the card number? 4708 Okay. 1209. Okay. 8732. Uh-huh. 7655. Great. And could I also have your expiration date as well? February 2028. Great. And could I also have your CVC on the back? 482. Okay. Thank you. And the the billing address is still the same? Yep. Okay. Great. then you're all set. Thank you so much for calling in.
A single, unified Voice Agent API
Instead of stitching together separate components, Deepgram unifies speech-to-text, text-to-speech, and LLM orchestration into a single API, reducing complexity, latency, and cost.
User
Audio Input
Speech to Text (STT)
LLM orchestration
Text to Speech (TTS)
Business logic
External systems
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[By combining Cloudflare's AI Cloud with speech recognition powered by Deepgram voice APIs, we're able to make reliable and real-time Voice AI accessible to everyone without the need to manage complex infrastructure.\ \ \ \ Aly CabralVP, Developer GTM, Cloudflare\ \ [Coval provides the reliability infrastructure for Voice AI, offering the leading simulation and evaluation platform to help businesses build, test, and monitor enterprise-grade voice and chat agents. Our voice functionality powered by Deepgram APIs is reliable, realistic and real-time.\ \ \ \ Brooke HopkinsCEO, Coval\ \ [Not only is Deepgram’s technology the most advanced we found, but working with them has been an absolute pleasure.\ \ \ \ Craig AkalCo-founder/Director, Elerian AI\ \ [Daily is the pioneer in delivering real-time video, voice, and AI at global scale, and is the team behind Pipecat, the 100% open source framework for conversational AI. By delivering voice capabilities powered by Deepgram APIs, we are able to deliver the accuracy, low-latency and reliability that developers and modern businesses demand.\ \ \ \ Kwindla Hultman KramerCEO, Daily\ \ [Deepgram powers Granola's transcription. It's fast, accurate and helps us focus on turning conversations into great meeting notes every time.\ \ \ \ Vas ZhovnerCTO, Granola\ \ [Vapi is the leading platform for voice agents, enabling developers and enterprises to build low-latency, realistic agents they can trust. Our voice capabilities powered by Deepgram APIs, deliver the accuracy, low latency, and quality our customers need to build reliable, real-time voice agents.\ \ \ \ Nikhil GuptaFounder and CTO, Vapi\ \ [Voice is a critical, strategic, and data-rich customer engagement channel. Twilio's flexible orchestration capabilities and global communications infrastructure combined with speech recognition powered by Deepgram APIs deliver seamless, low-latency, and human-like AI agent experiences that are powering today's Voice AI renaissance.\ \ \ \ Andy O'DowerVP of Product Management, Twilio\ \
[Sierra helps businesses build better, more human customer experiences with AI. Our agents handle everything from originating a mortgage to preventing churn and authenticating patients for access to care — and we support some of the world’s largest brands. Deepgram is a key component of Sierra’s voice stack, and the voice capabilities that are powered by Deepgram APIs help us deliver enterprise-grade accuracy and reliability.\ \ \ \ Ajeet GrewalHead of Voice Engineering, Sierra\ \ [Decagon is the leading conversational AI platform to build, optimize, and scale AI agents. With enterprise-grade voice capabilities powered by Deepgram, we deliver the reliability, accuracy, and performance needed to power an AI concierge experience for our customers.\ \ \ \ Max LuHead of Research, Decagon\ \ [What sets Deepgram apart is not just their state-of-the-art transcription models, but also how deeply they understand our business. We deliver voice applications for CX powered by Deepgram APIs, and they are collaborative, move fast, and always go above and beyond to meet our needs. They don’t just chase generic benchmarks; they tailor their models to deliver on the metrics that really matter to us.\ \ \ \ Josh LevinHead of Product, Cresta\ \ [Kore.ai offers a leading enterprise AI platform trusted by global brands to build, deploy, and orchestrate AI agents across the enterprise with speed, control, and flexibility. Delivering voice functionality powered by Deepgram APIs provides our demanding enterprise customers the reliability, low-latency, and accuracy they need. \ \ \ \ Uma SandilyaChief Growth Officer, Kore.ai\ \ [NiCE Cognigy is leading the transformation to AI-first customer experiences for global enterprises. By combining our Agentic AI platform with voice functionality powered by Deepgram APIs, we deliver the enterprise-grade accuracy, low latency and reliability our customers demand—so they can provide the personalized, human-like experiences today’s consumers expect.\ \ \ \ Hardy MyersSVP of Global Partnerships, Nice Cognigy\ \ [As we’ve begun to roll out Deepgram to our customers, we’ve noticed the platform’s distinct ability to quickly and accurately transcribe product and company names.\ \ \ \ Adam LarsenCTO, Creovai \ \ [I’d recommend Deepgram to any B2B SaaS company that’s looking for the best-in-breed transcription and customer service and customer success.\ \ \ \ Josh SchachterCEO, UpdateAI\ \
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